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FREQUENTLY ASKED QUESTIONS

APPOINTMENTS:

To book an appointment, you first need to complete your registration by clicking the “Sign Up” button. Then, click on the “Make a Reservation” button to choose a date and time that works for you.
After logging in, you can cancel or update your appointment through the “My Reservations” section. Please make sure to read the appointment limitations and cancellation policies in advance.

SERVICES:

If you’re considering more than one service, you can book under the “Color Change” or “Color Support” categories. With appointments made in these categories, additional treatments and haircuts can also be provided in the salon.
If you’re unsure or don’t know which service you need, you can contact us through the contact section on our website. We can help you determine the most suitable option together.
All services are professionally carried out by our experienced team under the supervision of Mr. Öner and Mr. İlyas.

PAYMENT & POLICY:

Payments are made at the salon after your service. You can pay by cash or credit card. Online payment is currently not available.
Delays of up to 20–30 minutes can be tolerated. For longer delays, the service duration may be adjusted or the appointment may be canceled. Please try to arrive on time.
As our salon is usually busy, we recommend booking at least 3–4 weeks in advance. For special services such as Softbeige, this period may extend to 4–6 weeks.

PRODUCTS & HAIR HEALTH:

The condition of your hair will be assessed first. If necessary, a treatment may be recommended before the coloring process. The procedure is carried out without compromising hair health.
The products we use have low chemical content and most are formulated with vegan ingredients. We prefer brands that do not test on animals.
Please inform us before the procedure. If necessary, an allergy test can be performed before the application.

EXPERIENCE & SHARING:

You’re welcome to capture your own memories in the salon. However, we kindly ask that you respect the privacy of our team members and other clients.
Of course. If you do not wish for your post-treatment images to be shared, simply let our team know.
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